faq's

How do I go about hiring helium?

For information on how to begin hiring helium from us, please email info@heliumproducts.co.uk and someone will be in contact with how to proceed. Alternatively, feel free to call on 01268 20 21 22 and we'll be happy to help you.

Do we offer credit accounts?

No at present we do not offer credit accounts.

What is your returns policy?

Please view our returns policy here.

What to do if I’ve added the wrong address to my order?

Please contact us as soon as possible on 01268 202122 or at info@heliumproducts.co.uk. If the order hasn’t been dispatched we can change the address for you. If your order has already been collected by the courier then changing the address may result in a delay and extra charges.

Can I get a lower price if I buy in larger quantities

On selected items we will offer discounts if you buy in larger quantities. This can be seen when viewing the item.

Is there a minimum order?

No, we have no minimum order. You can order as much or as little as you’d like.

Am I able to track my parcel?

Yes, DHL will send a link to track your order.

How do I apply for a trade account?

See our Why apply for a Trade account page for more details.

Am I able to obtain duplicate invoices?

Yes, just email your request to accounts@heliumproducts.co.uk

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